Refund policy
Non-Refundable Services
The following services are strictly non-refundable due to their nature. Please review carefully before purchasing.
| Service | Reason for Non-Refundability |
|---|---|
|
Domain Registration
|
Third-party cost, non-reversible once registered |
|
SSL Certificate
|
Issued and activated immediately upon purchase |
|
Web Hosting Setup
|
Server provisioning and configuration is instant |
|
Initial Consultation Fee
|
Time and expertise already rendered |
|
Logo & Branding Design (Delivered)
|
Creative work delivered as per brief |
|
Third-party API / License Fees
|
Costs passed directly from vendors |
|
Completed & Deployed Projects
|
Full delivery confirmed and signed off |
|
Maintenance Retainer (Used Period)
|
Services already consumed for that period |
|
SEO / Digital Marketing Campaigns
|
Ad spend and campaign costs are non-recoverable |
|
Training & Documentation Sessions
|
Knowledge transfer sessions already conducted |
Refund Amounts
| Refund Tier | Amount | Conditions |
|---|---|---|
| Full Refund | 100% | Cancellation within 7 days before project work begins, or service not delivered due to our fault. |
| Partial Refund | 50–90% | Project in early stages with minimal work completed. Amount depends on work completed and resources utilized. |
| No Refund | 0% | Project substantially completed, delivered as per specifications, or client-caused cancellation after significant work. |
Refund Process
If approved, refunds are credited to your original payment method within 7-10 business days.
Submit Request
Email your refund request to support@gensoftenterprises.services with project details, invoice number, and reason for refund.
Review Period
Our team will review your request within 5-7 business days. We may contact you for additional information or clarification.
Decision Notification
You will receive an email with our decision. If approved, we will confirm the refund amount and initiate processing.
Refund Credited
If approved, the refund amount will be credited back to your original mode of payment within 7-10 business days.
Refund Timeframe
If your refund request is approved, the refund amount will be credited back to your original mode of payment within 7-10 business days. Processing time may vary depending on your bank or payment provider. You will be notified via email once the refund has been initiated.
Frequently Asked Questions
Once approved, the refund amount will be credited back to your original mode of payment within 7-10 business days. The exact time may vary depending on your bank or payment provider.
Monthly retainer services are billed in advance. Refunds are prorated based on unused days if cancellation occurs mid-month with 30 days notice.
We offer revision rounds as per the project agreement. If deliverables don't meet agreed specifications, we will work to resolve issues. Refunds are considered only if we cannot meet contractual obligations.
Initial consultation fees are non-refundable as they cover time and expertise provided. However, they may be credited toward project costs if you proceed with our services.
If a refund is issued, all intellectual property rights and deliverables revert to Gensoft Enterprises. You must cease using any code, designs, or materials provided.